A conceptual model of an interorganizational intelligent meeting-scheduler (IIMS)

Chanan Glezer

Research output: Contribution to journalArticlepeer-review

21 Scopus citations

Abstract

This article proposes and evaluates a comprehensive agent-based architecture for an Interorganizational Intelligent Meeting-Scheduler. The article extends and generalizes the Intelligent Meeting-Scheduler conceptual model [EXPERSYS 95-Proc. Seventh Intl Conf. Artificial Intelligence Expert Syst. Appl. (1995) 279; J. Organizational Comput. Electron. Commerce, 9 (1999) 233] which focused on intraorganizational meeting scenarios. First, the article reviews several academic meeting-scheduling prototypes and commercial software packages. Based on this review, it is demonstrated that only an integrated approach that supports interoperability in all three dimensions of the meeting-scheduling problem (calendar, scheduling, and communication-management) can succeed in achieving interoperability among heterogeneous calendar and scheduling systems. The next part of the article provides a specification of an agent-based system that attempts to address the interoperability challenge. The specification comprises of the following elements: environment, behaviors, symbol-level, and knowledge-level architectures [IEEE Trans. Syst., Man, Cybernet. 25 (1995) 852]. The inter-organizational meeting-scheduling process is articulated as an iterative negotiation process where knowledge and symbol level units ('the IIMS system') interact with the system's end-users ('the environment') by exhibiting behaviors that address end-user requirements. The IIMS conceptual model is evaluated empirically and related to relevant literature on adoption difficulties of inter-organizational systems. It is evident that the IIMS faces a plethora of technological, organizational, sociological, behavioral, and psychological challenges that hinder its successful adoption. The article proposes several implementation tactics and guidelines in order to overcome these obstacles.

Original languageEnglish
Pages (from-to)47-70
Number of pages24
JournalJournal of Strategic Information Systems
Volume12
Issue number1
DOIs
StatePublished - 1 Mar 2003

Keywords

  • Calendars
  • Group-tasks
  • Human resource management (HRM)
  • Inter-organizational systems (IOS)
  • Interoperability
  • Meeting-scheduling
  • Meetings
  • Software agents

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems
  • Information Systems and Management

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