A note on: The economic effects of quality improvements

Research output: Contribution to journalArticlepeer-review

10 Scopus citations

Abstract

'If we have quality problems and therefore a defect rate greater than zero, the total costs of production actually decrease.' Furthermore, 'although at first this might sound surprising, the decreasing total costs of production for poorer quality levels are to be expected.' This was concluded in a paper published in this journal. In this note it is argued that this conclusion is misleading in suggesting that poor quality might be of economical advantage. The contrary is demonstrated - production costs actually grow dramatically due to poor quality.

Original languageEnglish
Pages (from-to)374-377
Number of pages4
JournalTotal Quality Management and Business Excellence
Volume24
Issue number3-4
DOIs
StatePublished - 1 Apr 2013

Keywords

  • costs of poor quality
  • quality

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