A User Survey of a Site Providing Citizen Information: Preliminary Findings of SHIL. Info.

Gilad Ravid, Judit Bar-Ilan, Shifra Baruchson-Arbib, Eti Yaari, Sheizaf Rafaeli, Nirit Weiss

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This paper is about studying citizens’ information needs through a collection of different research lenses. We were interested in users of online, citizen rights web sites, such as the SHIL (http://shil.info) site. Our results report findings from three parallel data collection efforts. In order to gain a better understanding of how the SHIL website is used, and to compare the information needs and information sources used by SHIL, users and potential users unaware of the existence of the Website, were surveyed, using a trio of methods. We report several interesting differences between the three groups, and suggest future work on analyzing the site, its users, the content it provides and the needs it serves
Original languageEnglish
Title of host publicationMCIS 2010 Proceedings
Subtitle of host publicationThe 5th Mediterranean Conference on Information Systems
Place of PublicationTel-Aviv
PublisherAIS/ICIS Administrative Office
Pages69-69
Number of pages1
ISBN (Print)9789655554748
StatePublished - 2010

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