A User Survey of a Site Providing Citizen Information: Preliminary Findings of SHIL. Info.

Gilad Ravid, Judit Bar-Ilan, Shifra Baruchson-Arbib, Eti Yaari, Sheizaf Rafaeli, Nirit Weiss

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

This paper is about studying citizens’ information needs through a collection of different research lenses. We were interested in users of online, citizen rights web sites, such as the SHIL (http://shil.info) site. Our results report findings from three parallel data collection efforts. In order to gain a better understanding of how the SHIL website is used, and to compare the information needs and information sources used by SHIL, users and potential users unaware of the existence of the Website, were surveyed, using a trio of methods. We report several interesting differences between the three groups, and suggest future work on analyzing the site, its users, the content it provides and the needs it serves
Original languageEnglish GB
Title of host publicationMCIS
Pages69
Number of pages1
StatePublished - 2010

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