Acceptable intrusiveness of online help in mobile devices

Ohad Inbar, Talia Lavie, Joachim Meyer

Research output: Contribution to conferencePaperpeer-review

Abstract

The aim of this study was to examine how users perceive help on a mobile device with respect to the presentation format and the severity of the scenario the user encounters. We examined how 92 participants responded to four different formats of help offered for five different scenarios varying in their severity level using static images displayed in a web browser. The intrusiveness of the help format and the severity of the scenario affected participants' interest in receiving help. In certain conditions it may be helpful to suggest help, in particular when users do not know how to ask for it but show interest in receiving it when offered.

Original languageEnglish
StatePublished - 23 Dec 2009
EventLiving in a world as colorful as you - 11th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2009 - Bonn, Germany
Duration: 15 Sep 200918 Sep 2009

Conference

ConferenceLiving in a world as colorful as you - 11th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2009
Country/TerritoryGermany
CityBonn
Period15/09/0918/09/09

Keywords

  • Help format
  • Mobile assistance
  • Mobile devices

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