Assessing gay men and lesbian women's hotel experiences: An exploratory study of sexual orientation in the travel industry

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55 Scopus citations

Abstract

This study examines the hotel experiences of gay men and lesbians, using qualitative interviews of 54 self-identified lesbians and gay men in the United Kingdom and Israel. The findings show that participants are highly affected by the symbolic meanings they assign to specific elements of the hotel experience. Results indicate that it is important for gay men and lesbians to feel accepted and welcome when their sexual orientation is known. Specifically, they wish to be treated in the same way they believe heterosexuals are treated. Critical elements of the hotel experience focus on the behavior of hotel staff, hotel attributes, and the environment of the hotel. The findings may assist in shaping service provision for, and service delivery to, lesbians and gay men.

Original languageEnglish
Pages (from-to)327-334
Number of pages8
JournalJournal of Travel Research
Volume44
Issue number3
DOIs
StatePublished - 1 Jan 2006

Keywords

  • Gay
  • Hotel experience
  • Lebian
  • Sexuality

ASJC Scopus subject areas

  • Geography, Planning and Development
  • Transportation
  • Tourism, Leisure and Hospitality Management

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