@inbook{bf18f37c94d04f4c81e3b85a56e5fa18,
title = "Balanced Scorecard in Strategic Planning of Higher Education: Review",
abstract = "This chapter provides a review of the Balanced Scorecard (BSC) applied to higher education institutions (HEIs). BSC was developed in the 1990s as a comprehensive method to measure and manage organizational performance. BSC translates an organization{\textquoteright}s mission statement and strategy into specific, measurable goals and monitors the organization{\textquoteright}s performance in regard to achieving these goals. We review publications reporting application of BSC to higher education institutions over 25 years reported by the organizational level, country of application, and use of other methodologies combined with BSC. The large number of applications in many different ways suggests continued future potential for additional applications of BSC in higher education, such as quality assurance.",
keywords = "Balanced scorecard, Higher education, Performance management, Performance measurement, Quality assurance, Strategic planning",
author = "Zilla Sinuany-Stern and Sherman, {H. David}",
note = "Publisher Copyright: {\textcopyright} 2021, Springer Nature Switzerland AG.",
year = "2021",
month = jan,
day = "1",
doi = "10.1007/978-3-030-74051-1_7",
language = "English",
series = "International Series in Operations Research and Management Science",
publisher = "Springer",
pages = "213--239",
booktitle = "International Series in Operations Research and Management Science",
address = "Germany",
}