Building global capabilities: A study of globalizing professional service firms

Research output: Contribution to journalReview articlepeer-review

21 Scopus citations

Abstract

This paper examines how globalizing service firms can build the capabilities needed for effective international operations. Beginning with a brief review of relevant literature, it then provides theoretical bases for exploring managerial and organizational capabilities in the globalizing professional service firms (PSF). Against a backdrop of institutional theory, aspects of the resource-based view of the firm are incorporated to help understand what it may take for a firm to transfer its capabilities across national borders and across foreign intra-firm boundaries. We then consider evidence from the recent globalization of PSFs in five managerial and organizational areas in which contemporary PSFs should and do develop capabilities to improve their effectiveness in the global context.

Original languageEnglish
Pages (from-to)1593-1607
Number of pages15
JournalService Industries Journal
Volume32
Issue number10
DOIs
StatePublished - 1 Jan 2012

Keywords

  • capabilities
  • global strategies
  • institutional theory
  • integration
  • professional service firms

ASJC Scopus subject areas

  • Strategy and Management
  • Management of Technology and Innovation

Fingerprint

Dive into the research topics of 'Building global capabilities: A study of globalizing professional service firms'. Together they form a unique fingerprint.

Cite this