Crisis-management practices in the restaurant industry

Aviad A. Israeli

Research output: Contribution to journalArticlepeer-review

31 Scopus citations

Abstract

This study examines crisis-management practices in the Israeli restaurant industry. The study uses a questionnaire for evaluating the importance and usage of different practices for crisis management. The findings show that managers are generally consistent in crisis management and that they generally use the most important practices. The findings illustrate the significance of government support in external crises and suggest that improved competitiveness and cost-cutting activities are significant for combating business hardships. The paper concludes with recommendations for future research and management of crises.

Original languageEnglish
Pages (from-to)807-823
Number of pages17
JournalInternational Journal of Hospitality Management
Volume26
Issue number4
DOIs
StatePublished - 1 Dec 2007

Keywords

  • Crisis management
  • Multi-attribute decision-making
  • Restaurant management

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