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Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights
Galit B. Yom-Tov, Shelly Ashtar, Daniel Altman, Michael Natapov, Neta Barkay, Monika Westphal, Anat Rafaeli
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
21
Scopus
citations