Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights

Galit B. Yom-Tov, Shelly Ashtar, Daniel Altman, Michael Natapov, Neta Barkay, Monika Westphal, Anat Rafaeli

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

18 Scopus citations

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Engineering & Materials Science