Emotional first aid for a suicide crisis: Comparison between telephonic hotline and internet

Itzhak Gilat, Golan Shahar

Research output: Contribution to journalArticlepeer-review

55 Scopus citations

Abstract

The telephone and the internet have become popular sources of psychological help in various types of distress, including a suicide crisis. To gain more insight into the unique features of these media, we compared characteristics of calls to three technologically mediated sources of help that are part of the volunteer-based Israeli Association for Emotional First Aid (ERAN): Telephonic hotline (n = 4426), personal chat (n = 373) and an asynchronous online support group (n = 954). Threats of suicide were much more frequent among participants in the asynchronous support group than the telephone and personal chat. These findings encourage further research into suicide-related interpersonal exchanges in asynchronous online support groups.

Original languageEnglish
Pages (from-to)12-18
Number of pages7
JournalPsychiatry (New York)
Volume70
Issue number1
DOIs
StatePublished - 1 Mar 2007

ASJC Scopus subject areas

  • Psychiatry and Mental health

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