Employee involvement in ideation and healthcare service innovation quality

Yu Mu, Bart Bossink, Tsvi Vinig

Research output: Contribution to journalArticlepeer-review

26 Scopus citations


This study hypothesizes and empirically tests the influence of involvement of (1) frontline employees and (2) top managers in ideation process on healthcare service innovation quality. Based on data from 168 service innovation projects in Dutch healthcare organizations, the empirical results indicate that frontline employee involvement and top management involvement in, respectively, idea generation and idea application both improve the quality of healthcare service innovation. We find that the positive effect of frontline employee involvement is stronger under the condition of higher service innovativeness. In the direct relationship of top management involvement and healthcare service innovation quality, our data do not show such a moderating effect. The key and general managerial implication of the findings is that healthcare organizations are inspired to involve frontline employees in the idea generation processes and involve top managers in the idea application processes of service innovation projects, in order to improve innovation quality.

Original languageEnglish
Pages (from-to)67-86
Number of pages20
JournalService Industries Journal
Issue number1-2
StatePublished - 25 Jan 2018
Externally publishedYes


  • Service innovation
  • frontline employee involvement
  • innovation quality
  • service innovativeness
  • top management involvement

ASJC Scopus subject areas

  • Strategy and Management
  • Management of Technology and Innovation


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