Evaluating cost/utilization of organizations' information systems and users

Israel Borovits; Ran Giladi

doi:10.1016/0378-7206(93)90076-6

Evaluating cost/utilization of organizations' information systems and users

Israel Borovits, Ran Giladi

Research output: Contribution to journal › Article › peer-review

4 Scopus citations

Abstract

The cost/utilization evaluation model of Borovits and Ein-Dor [6] is extended to include the users of the information system, thus enabling all overall organizational viewpoint of cost/utilization. The utilization evaluation process is segmented vertically and horizontally: three levels of utilization evaluation are defined vertically - the computer system, the information system, and the organization - and three major components of the information system are recognized horizontally - hardware, software, and users. The users are further subdivided into "peopleware" and endusers. Adopting this segmentation allows the use of numerical indices and graphical representations that make it easy to identify insufficient use of resources, bottlenecks, and suboptimized resource sharing from an overall organizational viewpoint.

Original language	English
Pages (from-to)	273-280
Number of pages	8
Journal	Information and Management
Volume	25
Issue number	5
DOIs	https://doi.org/10.1016/0378-7206(93)90076-6
State	Published - 1 Jan 1993

Keywords

Cost/utilization
End users
Organizational information systems
Peopleware
Performance evaluation
System balance

ASJC Scopus subject areas

Management Information Systems
Information Systems
Information Systems and Management

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10.1016/0378-7206(93)90076-6

Cite this

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abstract = "The cost/utilization evaluation model of Borovits and Ein-Dor [6] is extended to include the users of the information system, thus enabling all overall organizational viewpoint of cost/utilization. The utilization evaluation process is segmented vertically and horizontally: three levels of utilization evaluation are defined vertically - the computer system, the information system, and the organization - and three major components of the information system are recognized horizontally - hardware, software, and users. The users are further subdivided into {"}peopleware{"} and endusers. Adopting this segmentation allows the use of numerical indices and graphical representations that make it easy to identify insufficient use of resources, bottlenecks, and suboptimized resource sharing from an overall organizational viewpoint.",

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AB - The cost/utilization evaluation model of Borovits and Ein-Dor [6] is extended to include the users of the information system, thus enabling all overall organizational viewpoint of cost/utilization. The utilization evaluation process is segmented vertically and horizontally: three levels of utilization evaluation are defined vertically - the computer system, the information system, and the organization - and three major components of the information system are recognized horizontally - hardware, software, and users. The users are further subdivided into "peopleware" and endusers. Adopting this segmentation allows the use of numerical indices and graphical representations that make it easy to identify insufficient use of resources, bottlenecks, and suboptimized resource sharing from an overall organizational viewpoint.

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Evaluating cost/utilization of organizations' information systems and users

Abstract

Keywords

ASJC Scopus subject areas

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