TY - UNPB
T1 - Exploratory evaluation of politeness in human-robot interaction
AU - Kumar, Shikhar
AU - Itzhak, Eliran
AU - Olatunji, Samuel
AU - Sarne-Fleischmann, Vardit
AU - Tractinsky, Noam
AU - Nimrod, Galit
AU - Edan, Yael
PY - 2021/3
Y1 - 2021/3
N2 - Aiming to explore the impact of politeness on Human robot interaction,
this study tested varying levels of politeness in a human robot
collaborative table setting task. Polite behaviour was designed based on
the politeness rules of Lakoff. A graphical user interface was developed
for the interaction with the robot offering three levels of politeness,
and an experiment was conducted with 20 older adults and 30 engineering
students. Results indicated that the quality of interaction was
influenced by politeness as participants significantly preferred the
polite mode of the robot. However, the older adults were less able to
distinguish between the three politeness levels. Future studies should
thus include pre experiment training to increase the familiarity of the
older adults with robotic technology. These studies should also include
other permutations of the politeness rules of Lakoff.
AB - Aiming to explore the impact of politeness on Human robot interaction,
this study tested varying levels of politeness in a human robot
collaborative table setting task. Polite behaviour was designed based on
the politeness rules of Lakoff. A graphical user interface was developed
for the interaction with the robot offering three levels of politeness,
and an experiment was conducted with 20 older adults and 30 engineering
students. Results indicated that the quality of interaction was
influenced by politeness as participants significantly preferred the
polite mode of the robot. However, the older adults were less able to
distinguish between the three politeness levels. Future studies should
thus include pre experiment training to increase the familiarity of the
older adults with robotic technology. These studies should also include
other permutations of the politeness rules of Lakoff.
KW - Computer Science - Robotics
U2 - 10.48550/arXiv.2103.08441
DO - 10.48550/arXiv.2103.08441
M3 - Preprint
BT - Exploratory evaluation of politeness in human-robot interaction
PB - arXiv
ER -