TY - GEN
T1 - Exploring the influence of culture and gender on older adults' perception of polite robots.
AU - Kumar, Shikhar
AU - Halloun, Samer
AU - Itzhak, Eliran
AU - Tractinsky, Noam
AU - Nimrod, Galit
AU - Edan, Yael
N1 - Funding Information:
This research was supported by Ben-Gurion University of the Negev through the Agricultural, Biological and Cognitive Robotics Initiative, the Marcus Endowment Fund, and the W. Gunther Plaut Chair in Manufacturing Engineering. *These authors contributed equally. 1Shikhar Kumar, Samer Halloun, Eliran Itzhak and Yael Edan are with Dept. of Industrial Engineering and Management, Ben-Gurion University of
Publisher Copyright:
© 2022 IEEE.
PY - 2022/9/30
Y1 - 2022/9/30
N2 - This study explored the culture and gender differences among older adults interacting with polite non-humanoid robots. We have used Lakoff theory for the polite conversational maxims. A within-subjects experiment was designed with polite and non-polite, correct and erroneous behaving robots. The polite robot employs three sub-rules ("don't impose,""give options,"and "be friendly"). A user study was conducted with older adults from two cultural backgrounds: Israeli Jewish and Arab participants. The study revealed that the participants could not differentiate between the polite behaviors when the robot was correct. They were more annoyed with a polite robot making an error as compared to a non-polite erroneous robot. Whereas gender had no impact on participants' evaluations, there were significant cultural differences between the groups: Although the Arab participants were primarily more skeptical, they enjoyed, were satisfied, and trusted the robot more than the Jewish participants. In addition, they preferred the direct non-polite behavior, whereas the Jewish participants liked the polite behavior more.
AB - This study explored the culture and gender differences among older adults interacting with polite non-humanoid robots. We have used Lakoff theory for the polite conversational maxims. A within-subjects experiment was designed with polite and non-polite, correct and erroneous behaving robots. The polite robot employs three sub-rules ("don't impose,""give options,"and "be friendly"). A user study was conducted with older adults from two cultural backgrounds: Israeli Jewish and Arab participants. The study revealed that the participants could not differentiate between the polite behaviors when the robot was correct. They were more annoyed with a polite robot making an error as compared to a non-polite erroneous robot. Whereas gender had no impact on participants' evaluations, there were significant cultural differences between the groups: Although the Arab participants were primarily more skeptical, they enjoyed, were satisfied, and trusted the robot more than the Jewish participants. In addition, they preferred the direct non-polite behavior, whereas the Jewish participants liked the polite behavior more.
KW - Behavioral sciences
KW - Cultural differences
KW - Older adults
KW - Robots
UR - http://www.scopus.com/inward/record.url?scp=85140736086&partnerID=8YFLogxK
U2 - 10.1109/RO-MAN53752.2022.9900813
DO - 10.1109/RO-MAN53752.2022.9900813
M3 - Conference contribution
T3 - RO-MAN 2022 - 31st IEEE International Conference on Robot and Human Interactive Communication: Social, Asocial, and Antisocial Robots
SP - 1038
EP - 1043
BT - IEEE International Conference on Robot and Human Interactive Communication RO-MAN
PB - Institute of Electrical and Electronics Engineers
T2 - 31st IEEE International Conference on Robot and Human Interactive Communication, RO-MAN 2022
Y2 - 29 August 2022 through 2 September 2022
ER -