TY - GEN
T1 - Exploring the influence of culture and gender on older adults' perception of polite robots
AU - Kumar, Shikhar
AU - Halloun, Samer
AU - Itzhak, Eliran
AU - Tractinsky, Noam
AU - Nimrod, Galit
AU - Edan, Yael
N1 - Publisher Copyright:
© 2022 IEEE.
PY - 2022/1/1
Y1 - 2022/1/1
N2 - This study explored the culture and gender differences among older adults interacting with polite non-humanoid robots. We have used Lakoff theory for the polite conversational maxims. A within-subjects experiment was designed with polite and non-polite, correct and erroneous behaving robots. The polite robot employs three sub-rules ("don't impose,""give options,"and "be friendly"). A user study was conducted with older adults from two cultural backgrounds: Israeli Jewish and Arab participants. The study revealed that the participants could not differentiate between the polite behaviors when the robot was correct. They were more annoyed with a polite robot making an error as compared to a non-polite erroneous robot. Whereas gender had no impact on participants' evaluations, there were significant cultural differences between the groups: Although the Arab participants were primarily more skeptical, they enjoyed, were satisfied, and trusted the robot more than the Jewish participants. In addition, they preferred the direct non-polite behavior, whereas the Jewish participants liked the polite behavior more.
AB - This study explored the culture and gender differences among older adults interacting with polite non-humanoid robots. We have used Lakoff theory for the polite conversational maxims. A within-subjects experiment was designed with polite and non-polite, correct and erroneous behaving robots. The polite robot employs three sub-rules ("don't impose,""give options,"and "be friendly"). A user study was conducted with older adults from two cultural backgrounds: Israeli Jewish and Arab participants. The study revealed that the participants could not differentiate between the polite behaviors when the robot was correct. They were more annoyed with a polite robot making an error as compared to a non-polite erroneous robot. Whereas gender had no impact on participants' evaluations, there were significant cultural differences between the groups: Although the Arab participants were primarily more skeptical, they enjoyed, were satisfied, and trusted the robot more than the Jewish participants. In addition, they preferred the direct non-polite behavior, whereas the Jewish participants liked the polite behavior more.
UR - http://www.scopus.com/inward/record.url?scp=85140736086&partnerID=8YFLogxK
U2 - 10.1109/RO-MAN53752.2022.9900813
DO - 10.1109/RO-MAN53752.2022.9900813
M3 - Conference contribution
AN - SCOPUS:85140736086
T3 - RO-MAN 2022 - 31st IEEE International Conference on Robot and Human Interactive Communication: Social, Asocial, and Antisocial Robots
SP - 1038
EP - 1043
BT - RO-MAN 2022 - 31st IEEE International Conference on Robot and Human Interactive Communication
PB - Institute of Electrical and Electronics Engineers
T2 - 31st IEEE International Conference on Robot and Human Interactive Communication, RO-MAN 2022
Y2 - 29 August 2022 through 2 September 2022
ER -