Framework for assessing the impact of information technology: Clinical information systems in the health-care industry

Research output: Contribution to journalArticlepeer-review

Abstract

Information and communication technologies are presumed to play a critical role in improving productivity in the health-care sector and in containing exploding medical expenses. Among the most promising directions of technological development are microcomputer-based application generators for clinical information systems (CLIS), which manage data-processing activities during the patient-clinician session. Documenting the value of such systems, however, has been a major challenge for health-care providers. This paper proposes a framework for CLIS impact assessment, and demonstrates how the framework was experimentally applied to a five-year-long implementation of a CLIS generator at a single health maintenance organization. On the basis of the data collected, preliminary implications and guidelines are drawn with regard to CLIS practice and research.

Original languageEnglish
Pages (from-to)209-227
Number of pages19
JournalJournal of Engineering Valuation and Cost Analysis
Volume1
Issue number3
StatePublished - 1 Jan 1998

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