Greaaaat bargains starting from just 99p!!!!:-): Brand perception in the social media

Michal Shmueli-Scheuer, Benjamin Sznajder, Doron Cohen, Ariel Raviv, David Konopnicki, Haggai Roitman

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

2 Scopus citations

Abstract

In this work we discuss the challenges of utilizing social media data, and more specifically microblogs, for helping brand managers. Brand perception is one of the most important tasks of a brand manager, requiring to understand how customers perceive and select brands in specific product categories or market segments. While understanding the brand perception from conventional sources such as reviews and advertisement is well studied and established, gaining insights from social media sources is still an open challenge. In this paper, we present a high-level overview of a novel system that was developed in IBM which aims at extracting brand perception from Twitter. As a proof of concept, we present some preliminary results from the retail domain.

Original languageEnglish
Title of host publicationCrowdSens'12 - Proceedings of the 1st ACM International Workshop on Multimodal Crowd Sensing, Co-located with CIKM 2012
Pages19-20
Number of pages2
DOIs
StatePublished - 10 Dec 2012
Externally publishedYes
Event1st ACM International Workshop on Multimodal Crowd Sensing, CrowdSens 2012 - Co-located with CIKM 2012 - Maui, HI, United States
Duration: 2 Nov 20122 Nov 2012

Publication series

NameInternational Conference on Information and Knowledge Management, Proceedings

Conference

Conference1st ACM International Workshop on Multimodal Crowd Sensing, CrowdSens 2012 - Co-located with CIKM 2012
Country/TerritoryUnited States
CityMaui, HI
Period2/11/122/11/12

Keywords

  • Brand Management
  • Brand Perception

ASJC Scopus subject areas

  • General Business, Management and Accounting
  • General Decision Sciences

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