Have human resource information systems evolved into internal e-commerce?

Amir Shani, Dana V. Tesone

Research output: Contribution to journalArticlepeer-review

14 Scopus citations


Purpose: The purpose of this paper is to discuss the impact of technology on the human resources (HR) function in organizations, in general, and in hospitality firms, in particular. Design/methodology/approach: The issue is presented through an extensive literature review, in addition to practical examples and demonstrations from the hospitality industry. Findings: The literature clearly points to a substantial incorporation of technology in HR operations, to the extent that human resource information systems (HRIS) are perceived today as internal e-commerce. This transition offers significant potential but also raises challenges and concerns. In addition, certain constraints often prevent HRIS from being utilized to their full potential, and therefore need to be addressed at the managerial level. Practical implications: The review particularly raises the importance of managerial commitment to the successful performance of HRIS in organizations. In addition, suggestions for overcoming the barriers of the effective implementation of HRIS across HR functions are detailed throughout the paper. Originality/value: The paper presents an important contemporary issue that has received very little attention in the hospitality and tourism literature. By providing a state-of-the-art review on the potential contribution of HRIS to the industry, and elaborating on critical issues related to the topic, the paper can be of value for both HR educators and practitioners.

Original languageEnglish
Pages (from-to)30-48
Number of pages19
JournalWorldwide Hospitality and Tourism Themes
Issue number1
StatePublished - 1 Jan 2010


  • Communication technologies
  • Electronic commerce
  • Human resource management
  • Information systems

ASJC Scopus subject areas

  • Development
  • Tourism, Leisure and Hospitality Management
  • Management, Monitoring, Policy and Law


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