Hospitality crisis management practices: The case of Indian luxury hotels

Aviad A. Israeli, Asad Mohsin, Bhupesh Kumar

Research output: Contribution to journalArticlepeer-review

60 Scopus citations

Abstract

This study examines hospitality crisis management practices within the context of the Indian hospitality industry. The study is a replication of a study previously conducted in Israel. The study employs a questionnaire that evaluates the importance and usage of four themes of practices: marketing, hotel maintenance, human resources and governmental assistance. The findings illustrate which practices managers consider important and which practices managers actually use during a crisis. The paper concludes with recommendations for future research and management of crises.

Original languageEnglish
Pages (from-to)367-374
Number of pages8
JournalInternational Journal of Hospitality Management
Volume30
Issue number2
DOIs
StatePublished - 1 Jun 2011

Keywords

  • Crisis management
  • Hospitality
  • Importance-performance analysis (IPA)

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