Hospitality crisis management practices: The Israeli case

Aviad A. Israeli, Arie Reichel

Research output: Contribution to journalArticlepeer-review

100 Scopus citations


This study attempts to examine hospitality crisis management practices within the context of the Israeli hospitality industry. The study develops a questionnaire that evaluates the importance and usage of four categories of practices: marketing, hotel maintenance, human resources, and governmental assistance. The findings illustrate which practices managers consider important and which practices managers actually use during an industry crisis. The paper concludes with recommendations for future research and management of crises.

Original languageEnglish
Pages (from-to)353-372
Number of pages20
JournalInternational Journal of Hospitality Management
Issue number4
StatePublished - 1 Dec 2003


  • Crisis management
  • Hospitality
  • Multi-attribute decision-making

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management


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