This study attempts to examine hospitality crisis management practices within the context of the Israeli hospitality industry. The study develops a questionnaire that evaluates the importance and usage of four categories of practices: marketing, hotel maintenance, human resources, and governmental assistance. The findings illustrate which practices managers consider important and which practices managers actually use during an industry crisis. The paper concludes with recommendations for future research and management of crises.
- Crisis management
- Multi-attribute decision-making
ASJC Scopus subject areas
- Tourism, Leisure and Hospitality Management
- Strategy and Management