How do different organizational influences lead street-level workers to move towards clients? A comparison of care services for the elderly in Germany and Israel

Maayan Davidovitz, Sarah Cardaun, Tanja Klenk, Nissim Cohen

Research output: Contribution to journalArticlepeer-review

Abstract

This study on the long-term care sectors for the elderly in Germany and Israel shows that in both countries, street-level workers mostly use their discretionary space to move towards clients. Based on 52 semi-structured interviews, we found that this tendency is to a considerable extent a product of organizational influences and orientations. These are, in turn, shaped by different institutional settings, especially market characteristics. Street-level workers operating in social entrepreneurship contexts–predominantly found in Germany–move towards clients for different reasons than those working for organizations that function according to entrepreneurial logics–mainly identified in Israel.

Original languageEnglish
JournalPublic Management Review
DOIs
StateAccepted/In press - 1 Jan 2022
Externally publishedYes

Keywords

  • comparative study
  • discretion
  • long-term care
  • marketization
  • policy implementation
  • Street-Level workers

ASJC Scopus subject areas

  • Public Administration

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