How User Presence Impacts Perceptions and Operation Routines of Robotic Vacuum Cleaners – a ‘Stay at Home’ Experiment

Shanee Honig, Tal Oron-Gilad

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

For domestic service robots (DSRs) to be successful, their design must accommodate user needs and preferences when working from home. This study explores whether DSR usage patterns change when people spend more time at home and whether active observation of robotic behaviors (which is more likely to occur when working from home) impacts the perception of robotic characteristics. Thirty-one owners of robotic vacuum cleaners were provided with an interactive online questionnaire which guided them through a remote unmoderated experiment in their own home. Participants were asked to report their cleaning routines, before and during lockdown, and their perceptions of their robot, before and after they actively observed it clean and handle different obstacles. Advantages and disadvantages of this approach are discussed. Our results, while still preliminary, shed light on people’s robot operation routines as they work from home. Even though most of our participants owned their robot for over a year, we found that active observation of the robot’s work may impact the way in which robots are perceived. Our findings may have general implications to the design of controlled human-robot interaction experiments, which typically require active observation, unlike most interactions in naturalistic settings.

Original languageEnglish
Title of host publicationProceedings of the 21st Congress of the International Ergonomics Association, IEA 2021
Subtitle of host publicationMethods and Approaches
EditorsNancy L. Black, W. Patrick Neumann, Ian Noy
PublisherSpringer Science and Business Media Deutschland GmbH
Pages282-290
Number of pages9
ISBN (Print)9783030746131
DOIs
StatePublished - 1 Jan 2022
Event21st Congress of the International Ergonomics Association, IEA 2021 - Virtual, Online
Duration: 13 Jun 202118 Jun 2021

Publication series

NameLecture Notes in Networks and Systems
Volume223 LNNS
ISSN (Print)2367-3370
ISSN (Electronic)2367-3389

Conference

Conference21st Congress of the International Ergonomics Association, IEA 2021
CityVirtual, Online
Period13/06/2118/06/21

Keywords

  • Enhanced online questionnaires
  • Human-robot interaction
  • Remote user studies
  • User presence

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