I Am in Love with the Shape of You: The Effect of Mass Customization on the Human-Robot Relationship

E. Liberman-Pincu, A. Bulgaro, T. Oron-Gilad

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

2 Scopus citations

Abstract

This study examined the effect of mass customization of a socially assistive robot (SAR) on older-adult users’ attitudes and behaviors toward the robot. Mass customization, actively modifying aspects of a product by users before use, was proven to increase positive reactions towards products. Thirty-one older-adult participants were invited one at a time to explore new applications of personal robots for domestic use utilizing the Temi robot. We divided them into two groups that differed in their ability to manipulate the robot’s visual design using various add-ons before starting the one-on-one interaction with the robot. Results of the thematic analysis and questionnaires suggest that allowing mass customization can increase users’ enjoyment, help in forming human-robot relationships, and lead to proactive Interaction.

Original languageEnglish
Title of host publicationComputer-Human Interaction Research and Applications - 7th International Conference, CHIRA 2023, Proceedings
EditorsHugo Plácido da Silva, Hugo Plácido da Silva, Pietro Cipresso
PublisherSpringer Science and Business Media Deutschland GmbH
Pages3-12
Number of pages10
ISBN (Print)9783031493676
DOIs
StatePublished - 1 Jan 2023
Event7th International Conference on Computer-Human Interaction Research and Applications, CHIRA 2023 - Rome, Italy
Duration: 16 Nov 202317 Nov 2023

Publication series

NameCommunications in Computer and Information Science
Volume1997 CCIS
ISSN (Print)1865-0929
ISSN (Electronic)1865-0937

Conference

Conference7th International Conference on Computer-Human Interaction Research and Applications, CHIRA 2023
Country/TerritoryItaly
CityRome
Period16/11/2317/11/23

Keywords

  • Human-robot interaction
  • Human-robot relationship Older adults
  • Mass customization
  • Personal assistance robot
  • Product design
  • Technology acceptance
  • User enjoyment

ASJC Scopus subject areas

  • General Computer Science
  • General Mathematics

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