TY - JOUR
T1 - I just wanted to ask
T2 - A comparison of user studies of the Citizens Advice Bureau (SHIL) in Israel
AU - Ravid, Gilad
AU - Bar-Ilan, Judit
AU - Baruchson-Arbib, Shifra
AU - Yaari, Eti
AU - Aharony, Noa
AU - Rafaeli, Sheizaf
AU - Weiss-Blatt, Nirit
N1 - Funding Information:
This research was supported by the Israel Science Foundation (ISF) grant No. 556/07.
PY - 2014/3/1
Y1 - 2014/3/1
N2 - Day-to-day information needed by citizens can be sought in a variety of ways. Specifically, we were interested in users of online, citizen rights websites, such as the SHIL site (http://shil.info). Our results report findings from three parallel data collection efforts. Surveys were undertaken to gain a better understanding of how the SHIL website is used and to compare the information needs and information sources used by SHIL users and potential users unaware of the existence of the website. The surveys were administered to samples from three populations (current users of this site, previous users of the site, and users who filled in an offline questionnaire and were mostly unaware of the existence of the SHIL website). We report several interesting differences between the three groups, and suggest future work on analyzing the site, its users, the content it provides and the needs it serves.
AB - Day-to-day information needed by citizens can be sought in a variety of ways. Specifically, we were interested in users of online, citizen rights websites, such as the SHIL site (http://shil.info). Our results report findings from three parallel data collection efforts. Surveys were undertaken to gain a better understanding of how the SHIL website is used and to compare the information needs and information sources used by SHIL users and potential users unaware of the existence of the website. The surveys were administered to samples from three populations (current users of this site, previous users of the site, and users who filled in an offline questionnaire and were mostly unaware of the existence of the SHIL website). We report several interesting differences between the three groups, and suggest future work on analyzing the site, its users, the content it provides and the needs it serves.
KW - Citizens Advice Bureaux
KW - ELIS (everyday life information seeking)
KW - information needs
UR - http://www.scopus.com/inward/record.url?scp=84897810814&partnerID=8YFLogxK
U2 - 10.1177/0961000613497745
DO - 10.1177/0961000613497745
M3 - Article
AN - SCOPUS:84897810814
SN - 0961-0006
VL - 46
SP - 21
EP - 31
JO - Journal of Librarianship and Information Science
JF - Journal of Librarianship and Information Science
IS - 1
ER -