Information sharing as enabler for the virtual team: An experimental approach to assessing the role of electronic mail in disintermediation

Sheizaf Rafaeli, Gilad Ravid

Research output: Contribution to journalArticlepeer-review

58 Scopus citations

Abstract

This paper is an attempt to document empirically the relation between information sharing accomplished via electronic mail and the performance of teams. We report on an experimental study of the role of electronic mail in the operation of supply chains. A variation of the well known 'Beer Game' role-playing simulation game was computerized and implemented in an internet-based environment to study the information-sharing behaviour of teams. A total of 76 teams of four players each competed to achieve best net team profit. Results of the simulation game permit a detailed examination of email use in an organizational context. Findings indicate the expected significant correlation between email use to share information up the supply chain and net team profit. In other words, sharing information in the team has a positive impact on performance. The recorded behaviour of managers in the online simulation indicates that team members use electronic mail successfully to attempt disintermediation of the supply chain. When information is shared online, teams perform significantly better.

Original languageEnglish
Pages (from-to)191-206
Number of pages16
JournalInformation Systems Journal
Volume13
Issue number2
DOIs
StatePublished - 1 Apr 2003
Externally publishedYes

Keywords

  • Electronic mail
  • Information sharing
  • Internet
  • Organizational learning
  • Supply chain
  • Team performance

ASJC Scopus subject areas

  • Software
  • Information Systems
  • Computer Networks and Communications

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