@inproceedings{ca5500fe9dff4f5284667942a7880d18,
title = "Learning Reasons for Product Returns on E-Commerce",
abstract = "In the rapidly evolving landscape of e-commerce, product returns have become a significant economic burden for businesses, where the reasons for returns may vary from wrong sizing and defective products to simply no longer needing the purchased product. This paper presents, to the best of our knowledge, the first comprehensive study of the complexities of product returns across a variety of e-commerce domains, focusing on the task of predicting the return reason. We propose a supervised approach for predicting return likelihood and the underlying return reason. We test our approach over a real-world dataset from a large e-commerce platform.",
keywords = "e-commerce, product return, return reason prediction",
author = "Miriam Farber and Slava Novgorodov and Ido Guy",
note = "Publisher Copyright: {\textcopyright} 2024 ELRA Language Resource Association.; 7th Workshop on e-Commerce and NLP, ECNLP 2024 ; Conference date: 21-05-2024",
year = "2024",
month = jan,
day = "1",
language = "English",
series = "7th Workshop on e-Commerce and NLP, ECNLP 2024 at LREC-COLING 2024 - Workshop Proceedings",
publisher = "European Language Resources Association (ELRA)",
pages = "1--7",
editor = "Shervin Malmasi and Besnik Fetahu and Nicola Ueffing and Oleg Rokhlenko and Eugene Agichtein and Ido Guy",
booktitle = "7th Workshop on e-Commerce and NLP, ECNLP 2024 at LREC-COLING 2024 - Workshop Proceedings",
}