Measuring user satisfaction and perceived usefulness in the ERP context

Moshe Zviran, Nava Pliskin, Ron Levin

Research output: Contribution to journalArticlepeer-review

101 Scopus citations


Initially, Enterprise Resource Planning (ERP) systems held the promise of easily integrating all processes within and around the organization. Many reported ERP failures have led us to conduct, within the context of ERP implementation, an empirical examination of two success indicators: user satisfaction and perceived usefulness. The results reveal high levels of user satisfaction and perceived usefulness, both in nominal values and in comparison to other systems. They also show a strong correlation between perceived usefulness and user satisfaction, suggesting that perceived usefulness is one of the factors affecting user satisfaction with ERP systems. On the other hand, hypotheses testing revealed no supporting evidence for possible relationships between user satisfaction or perceived usefulness and organizational characteristics such as the department to which the respondent belonged or user characteristics such as organizational level, education, age, computing experience, and gender.

Original languageEnglish
Pages (from-to)43-52
Number of pages10
JournalJournal of Computer Information Systems
Issue number3
StatePublished - 1 Mar 2005


  • Enterprise Resource Planning (ERP)
  • Perceived usefulness
  • User satisfaction

ASJC Scopus subject areas

  • Information Systems
  • Education
  • Computer Networks and Communications


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