Occupational self-perceptions of hotel employees: An exploratory study

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Abstract

This study aimed to reveal the occupational self-perceptions of rank-and-file employees in the Israeli hotel industry. Due to the exploratory nature of the study a qualitative research approach was adopted. The findings are based on 40 semistructured interviews with current and former Israeli hotel employees. The results revealed that almost all participants had disconcerting negative perceptions of rank-and-file occupations in the Israeli hotel industry. The themes emerged as relevant to the understanding of employees' occupational self-perception were classified into four groups: working conditions, occupational profile, job characteristics and requirements, and moderating factors linked with the reputation of the hotel and hospitality industry as a work environment.

Original languageEnglish
Pages (from-to)637-641
Number of pages5
JournalTourism Analysis
Volume19
Issue number5
DOIs
StatePublished - 1 Jan 2014

Keywords

  • Hotel employees
  • Israeli hotels
  • Occupational self-perceptions
  • Rank-and-file employees

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