Organizational impacts of enhancing a BI-supported performance measurement system on the Israeli police

Marina Vugalter, Adir Even

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Performance Measurement Systems (PMS) have long captured the attention of organizational behavior and information systems (IS) research. The PMS in the study was implemented by public police forces, using advanced Business Intelligence (BI) technologies. The study examines the impact of enhancing that PMS, through analysis of the metric results over an 8-year time period that covered a transition between two major system versions. The analysis results indeed show a significant impact of transitioning to the new PMS in most (75%) performance metrics. A noticeable impact of the transition is the temporary performance decline, followed by some improvement that can be attributed in part to the redefinition of some metrics. Further, the results confirmed the preliminary assumptions that the improvement in the measured performance is positively and significantly associated with humanresource allocation; however, with some mediation effects of the crime category and the organization unit.

Original languageEnglish
Title of host publicationProceedings of the 2015 Federated Conference on Computer Science and Information Systems, FedCSIS 2015
EditorsMarcin Paprzycki, Leszek Maciaszek, Maria Ganzha, Leszek Maciaszek
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages1513-1519
Number of pages7
ISBN (Electronic)9788360810651
DOIs
StatePublished - 1 Jan 2015
EventFederated Conference on Computer Science and Information Systems, FedCSIS 2015 - Lodz, Poland
Duration: 13 Sep 201516 Sep 2015

Conference

ConferenceFederated Conference on Computer Science and Information Systems, FedCSIS 2015
Country/TerritoryPoland
CityLodz
Period13/09/1516/09/15

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