Performance-based facility management - an integrated approach

Increasing demand for healthcare services worldwide creates continuous requirements to reduce expenditure on “non-core” activities, such as maintenance and operations. At the same time, owners, users, and clients of healthcare expect improved performance of built-facilities and minimized risks. The objective of this research was to develop an integrated Facility Management (FM) model for healthcare facilities. The core of the model is based on the strength of identified effects of parameters, such as maintenance expenditure and actual service life, on the performance and maintenance of healthcare facilities. The proposed Integrated Healthcare Facility Management Model (IHFMM) addresses three core fields of FM: maintenance, performance, and risk. This paper presents a case study carried out in an Israeli acute care hospital, in which the IHFMM was implemented (Phase I) and the findings were examined and evaluated three years later (Phase II). The findings reveal a high correlation between the outcomes observed in the second phase of the case study and the predictions made in the first phase.