Physician-parent communication as predictor of parent satisfaction with child development services

Aharon Galil, Yaacov G. Bachner, Joav Merrick, Hagit Flusser, Hasia Lubetzky, Nurit Heiman, Sara Carmel

Research output: Contribution to journalArticlepeer-review

30 Scopus citations

Abstract

The purpose of this study was to assess the level of parental satisfaction with services of a child development center and to evaluate the physician-parent dimensions of communication. A total of 90 parents to children with disability ranging in age from 6 months to 6 years participated in the study (84% response rate). Attitudes regarding parental communication with physicians were evaluated by 15 items clustered into three factors, which expressed different dimensions of communication: caring, collaboration and interest. Parents ranked their general satisfaction with the center's services relatively high as well as their evaluations of physician behavior of caring, collaboration and interest. Positive and statistically significant correlations were found between the studied communication dimensions and general satisfaction. However, collaboration was the only dimension that explained the variability on general satisfaction in a multivariate analysis. The collaboration of the physician with the parents was a key factor to explain parental general satisfaction with child rehabilitative services. Collaboration, which is associated with processes such as mutual decision making and sharing of responsibility, should be nurtured, in order to increase parents' general satisfaction with the services given.

Original languageEnglish
Pages (from-to)233-242
Number of pages10
JournalResearch in Developmental Disabilities
Volume27
Issue number3
DOIs
StatePublished - 1 May 2006

Keywords

  • Children
  • Collaboration
  • Disability
  • General satisfaction
  • Israel
  • Physician-parent communication
  • Rehabilitation services

ASJC Scopus subject areas

  • Developmental and Educational Psychology
  • Clinical Psychology

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