TY - JOUR
T1 - Politeness in human–robot interaction
T2 - A multi-experiment study with non-humanoid robots
AU - Kumar, Shikhar
AU - Itzhak, Eliran
AU - Edan, Yael
AU - Nimrod, Galit
AU - Sarne-Fleischmann, Vardit
AU - Tractinsky, Noam
N1 - Funding Information:
This research was supported by the EU funded Innovative Training Network (ITN) in the Marie Skłodowska-Curie People Programme (Horizon2020): SOCRATES (Social Cognitive Robotics in a European Society training research network), grant agreement number 721619. Partial support was provided by Ben-Gurion University of the Negev through the Agricultural, Biological and Cognitive Robotics Initiative, the Marcus Endowment Fund, and the W. Gunther Plaut Chair in Manufacturing Engineering.
Publisher Copyright:
© 2022, The Author(s).
PY - 2022/8/18
Y1 - 2022/8/18
N2 - We studied politeness in human–robot interaction based on Lakoff’s politeness theory. In a series of eight studies, we manipulated three different levels of politeness of non-humanoid robots and evaluated their effects. A table-setting task was developed for two different types of robots (a robotic manipulator and a mobile robot). The studies included two different populations (old and young adults) and were conducted in two conditions (video and live). Results revealed that polite robot behavior positively affected users' perceptions of the interaction with the robots and that participants were able to differentiate between the designed politeness levels. Participants reported higher levels of enjoyment, satisfaction, and trust when they interacted with the politest behavior of the robot. A smaller number of young adults trusted the politest behavior of the robot compared to old adults. Enjoyment and trust of the interaction with the robot were higher when study participants were subjected to the live condition compared to video and participants were more satisfied when they interacted with a mobile robot compared to a manipulator.
AB - We studied politeness in human–robot interaction based on Lakoff’s politeness theory. In a series of eight studies, we manipulated three different levels of politeness of non-humanoid robots and evaluated their effects. A table-setting task was developed for two different types of robots (a robotic manipulator and a mobile robot). The studies included two different populations (old and young adults) and were conducted in two conditions (video and live). Results revealed that polite robot behavior positively affected users' perceptions of the interaction with the robots and that participants were able to differentiate between the designed politeness levels. Participants reported higher levels of enjoyment, satisfaction, and trust when they interacted with the politest behavior of the robot. A smaller number of young adults trusted the politest behavior of the robot compared to old adults. Enjoyment and trust of the interaction with the robot were higher when study participants were subjected to the live condition compared to video and participants were more satisfied when they interacted with a mobile robot compared to a manipulator.
KW - Assistive robot
KW - Human Robot interaction
KW - Older adults
KW - Politeness
KW - Social assistive robot
UR - http://www.scopus.com/inward/record.url?scp=85136271906&partnerID=8YFLogxK
U2 - 10.1007/s12369-022-00911-z
DO - 10.1007/s12369-022-00911-z
M3 - Article
C2 - 35996386
AN - SCOPUS:85136271906
SN - 1875-4791
VL - 14
SP - 1805
EP - 1820
JO - International Journal of Social Robotics
JF - International Journal of Social Robotics
IS - 8
ER -