Politeness in machine-human and human-human interaction

Joachim Meyer, Chris Miller, Peter Hancock, Ewart J. De Visser, Michael Dorneich

Research output: Contribution to journalConference articlepeer-review

23 Scopus citations


Computers communicate with humans in ways that increasingly resemble interactions between humans. Nuances in expression and responses to human behavior become more sophisticated, and they approach those of human-human interaction. The question arises whether we want systems eventually to behave like humans, or whether systems should, even when much more developed, still adhere to rules that are different from the rules governing interpersonal communication. The panel addresses this issue from various perspectives, eventually aiming to gain some insights into the question of the direction to which the development of machine-human communication and the etiquette implemented in the systems should move.

Original languageEnglish
Pages (from-to)279-283
Number of pages5
JournalProceedings of the Human Factors and Ergonomics Society
StatePublished - 1 Jan 2016
Externally publishedYes
EventHuman Factors and Ergonomics Society 2016 International Annual Meeting, HFES 2016 - Washington, United States
Duration: 19 Sep 201623 Sep 2016

ASJC Scopus subject areas

  • Human Factors and Ergonomics


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