Principles and good practices for using wikis within organizations

Eli Miron, Adi Palmor, Gilad Ravid, Avigdor Sharon, Ariel Tikotsky, Yehuda Zirkel

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

5 Scopus citations

Abstract

This chapter discusses the basic properties of corporate Wikis that make them an effective learning and knowledge management tool. Wikis offer a user-friendly environment that enhances informal knowledge sharing and the collaborative creation of new knowledge. Enterprise-wide adoption of Wikis promotes the reuse of existing know-hows and prevents employee re-invention of the wheel. Four cases of successful implementations of Wikis in large, hi-tech global organizations are described in detail including their goals, design considerations, implementation and actual use for formal and informal knowledge creation and sharing. The adoption and long-term sustainability of Wikis is attributed to perceived business outcomes by managers and to perceived usefulness and ease of use by individual contributors and users. Good practices based on one or more of these use-cases can provide practical guidance to organizations that wish to use a Wiki for KM purposes.

Original languageEnglish
Title of host publicationHarnessing Social Media as a Knowledge Management Tool
PublisherIGI Global
Pages143-176
Number of pages34
ISBN (Electronic)9781522504962
ISBN (Print)1522504958, 9781522504955
DOIs
StatePublished - 13 Jul 2016

ASJC Scopus subject areas

  • Economics, Econometrics and Finance (all)
  • General Business, Management and Accounting
  • General Computer Science

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