Rural tourism in Israel: Service quality and orientation

Arie Reichel; Oded Lowengart; Ady Milman

doi:10.1016/S0261-5177(99)00099-0

Rural tourism in Israel: Service quality and orientation

Arie Reichel, Oded Lowengart, Ady Milman

Research output: Contribution to journal › Article › peer-review

101 Scopus citations

Abstract

Rural tourism in Israel is a growing trend, augmented by declining agricultural income. The concept of service quality and service orientation in rural tourism establishments (B and B's) in Israel is investigated. Utilizing Gronroos's model of perceived service quality, an exploratory empirical study of 206 guests and 23 entrepreneurs revealed gaps between expected and experienced service dimensions. Based on these findings, management and marketing implications for service quality improvements are discussed along with the acute need for appropriate training. (C) 2000 Elsevier Science Ltd. All rights reserved.

Original language	English
Pages (from-to)	451-459
Number of pages	9
Journal	Tourism Management
Volume	21
Issue number	5
DOIs	https://doi.org/10.1016/S0261-5177(99)00099-0
State	Published - 1 Jan 2000

Keywords

Israel
Rural tourism
Service quality

ASJC Scopus subject areas

Development
Transportation
Tourism, Leisure and Hospitality Management
Strategy and Management

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1016/S0261-5177(99)00099-0

Cite this

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title = "Rural tourism in Israel: Service quality and orientation",

abstract = "Rural tourism in Israel is a growing trend, augmented by declining agricultural income. The concept of service quality and service orientation in rural tourism establishments (B and B's) in Israel is investigated. Utilizing Gronroos's model of perceived service quality, an exploratory empirical study of 206 guests and 23 entrepreneurs revealed gaps between expected and experienced service dimensions. Based on these findings, management and marketing implications for service quality improvements are discussed along with the acute need for appropriate training. (C) 2000 Elsevier Science Ltd. All rights reserved.",

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AU - Lowengart, Oded

AU - Milman, Ady

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N2 - Rural tourism in Israel is a growing trend, augmented by declining agricultural income. The concept of service quality and service orientation in rural tourism establishments (B and B's) in Israel is investigated. Utilizing Gronroos's model of perceived service quality, an exploratory empirical study of 206 guests and 23 entrepreneurs revealed gaps between expected and experienced service dimensions. Based on these findings, management and marketing implications for service quality improvements are discussed along with the acute need for appropriate training. (C) 2000 Elsevier Science Ltd. All rights reserved.

AB - Rural tourism in Israel is a growing trend, augmented by declining agricultural income. The concept of service quality and service orientation in rural tourism establishments (B and B's) in Israel is investigated. Utilizing Gronroos's model of perceived service quality, an exploratory empirical study of 206 guests and 23 entrepreneurs revealed gaps between expected and experienced service dimensions. Based on these findings, management and marketing implications for service quality improvements are discussed along with the acute need for appropriate training. (C) 2000 Elsevier Science Ltd. All rights reserved.

KW - Israel

KW - Rural tourism

KW - Service quality

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DO - 10.1016/S0261-5177(99)00099-0

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ER -

Rural tourism in Israel: Service quality and orientation

Abstract

Keywords

ASJC Scopus subject areas

UN SDGs

Access to Document

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