Sources of Stress and Conflicts Between Elderly Patients, Their Family Members and Personnel in Care Settings

Esther Iecovich

Research output: Contribution to journalArticlepeer-review

11 Scopus citations

Abstract

This article identifies and presents some main reasons and circumstances which might invoke conflicts and tension between elderly people, their families and the staff in various institutional settings where an elderly person is hospitalized or admitted. The causes are classified into personal characteristics and cultural background, psychological reactions, division of tasks, dissatisfaction with care provided to the elderly person, type of setting, facility's regime and policies and unresolved familial conflicts and personal pressures. Strategies of intervention on a macro level are proposed and the roles of social workers in the context of these situations are discussed.

Original languageEnglish
Pages (from-to)73-88
Number of pages16
JournalJournal of Gerontological Social Work
Volume34
Issue number2
DOIs
StatePublished - 19 Dec 2000

Keywords

  • Factors creating intra-organizational tensions
  • Interventions to reduce tensions between staff and residents/ families
  • Long-term care facilities
  • Residents/family tensions with staff

ASJC Scopus subject areas

  • Social Sciences (miscellaneous)
  • Nursing (miscellaneous)

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