Telephone counseling: A comparison of Arab and Jewish Israeli usage

Alean Al-Krenawi, John R. Graham, Mueen Fakher-Aldin

Research output: Contribution to journalReview articlepeer-review

10 Scopus citations


Arab Israeli callers to an Israeli telephone counseling service are analyzed, comparing them with Jewish Israeli callers, in order to better understand Arab mental health utilization and needs. A questionnaire was used for a sample of 7000 Jewish and 344 Arab callers. Arab callers complained of inter-personal and family problems, and the Jewish sample personal and mental health problems. The discussion relates these to ethno-cultural gender construction, health care utilization, client etiology and family and community structures. The significance for programs and clinical services is considered.

Original languageEnglish
Pages (from-to)495-509+546
JournalInternational Social Work
Issue number4
StatePublished - 1 Oct 2003

ASJC Scopus subject areas

  • Social Sciences (miscellaneous)
  • Sociology and Political Science


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