The design of a collaborative interface for narration to support reconciliation in a conflict

Oliviero Stock, Massimo Zancanaro, Cesare Rocchi, Daniel Tomasini, Chaya Koren, Zvi Eisikovits, Dina Goren-Bar, Patrice L. Tamar Weiss

Research output: Contribution to journalArticlepeer-review

9 Scopus citations


This paper is about the development of a face-to-face collaborative technology to support shifting attitudes of participants in conflict via a narration task. The work is based on two cultural elements: conflict resolution theory and the design of a collaboration enforcing interface designed specifically for the task. The general claim is that participants may achieve a greater understanding of and appreciation for the other's viewpoint under conditions that support partaking in a tangible joint task and creating a shared narration. Specifically, a co-located interface for producing a joint narration as a tool for favoring reconciliation is presented and discussed. The process based on this technology implicitly includes classical steps in conflict resolution approaches, such as escalation and de-escalation. Our goal is to show that this interface is effective and constitutes an alternative to a typical face-to-face moderated discussion.

Original languageEnglish
Pages (from-to)51-59
Number of pages9
JournalAI and Society
Issue number1
StatePublished - 24 Feb 2009
Externally publishedYes

ASJC Scopus subject areas

  • Philosophy
  • Human-Computer Interaction
  • Artificial Intelligence


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