The effects of electronic medical record (EMR) use in primary care on the physicianpatient relationship

Shira Assis-Hassid, Iris Reychav, Joseph S. Pliskin, Tsipi Heart

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

11 Scopus citations


The implications of the physician-patient relationship and communication on healthcare quality have been widely discussed in previous research. Communication has been characterized as one of the most powerful, encompassing, and versatile instruments available to the physician, and it has been suggested that good physician-patient communication can improve healthcare outcomes. The incorporation of ICT in healthcare and, more specifically, the introduction of EMRs in primary care provide an opportunity for improving healthcare services and quality of care. Healthcare ICT has without a doubt transformed the dynamics of the medical encounter. Implications of EMRs on the physician-patient communication, and thus on healthcare quality have not yet reached a full understanding. The authors suggest a research model based on theoretical frameworks derived from the IS and medicine disciplines, describing factors affecting appropriate use of EMR, which will lead to physician and patient satisfaction.

Original languageEnglish
Title of host publicationHandbook of Research on ICTs for Human-Centered Healthcare and Social Care Services
PublisherIGI Global
Number of pages21
ISBN (Print)9781466639867
StatePublished - 1 Dec 2013

ASJC Scopus subject areas

  • General Health Professions
  • General Medicine


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