The first ERP upgrade project at DSW: Lessons learned from disillusion with simplicity expectations

Marta Zarotsky, Nava Pliskin, Tsipi Heart

Research output: Contribution to journalArticlepeer-review

9 Scopus citations

Abstract

While abundant research deals with risks of ERP implementation, only a handful deal with ERP upgrades. This case study describes the first ERP upgrade project at the Dead Sea Works (DSW) chemical company. Whereas DSW succeeded in completing the initial ERP implementation project within budget and six months ahead of schedule, the first ERP upgrade project was fraught with difficulties in project planning, schedule control, cost containment, risk assessment, and employee involvement. Based on this case analysis, it is possible to conclude that the first ERP upgrade project at DSW was much more complicated than originally expected.

Original languageEnglish
Pages (from-to)13-23
Number of pages11
JournalJournal of Cases on Information Technology
Volume8
Issue number4
DOIs
StatePublished - 1 Jan 2006

Keywords

  • Enterprise resource planning
  • IS cost control
  • Information system implementation
  • Project management
  • Risk assessment
  • Upgrade project

ASJC Scopus subject areas

  • Information Systems
  • Computer Science Applications
  • Strategy and Management
  • Information Systems and Management

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