The flight experiences of people with disabilities: An exploratory study

Research output: Contribution to journalArticlepeer-review

115 Scopus citations


Using in-depth interviews, this study explores the flight experiences of people with disabilities through their own perspective, revealing the physical and social hurdles facing blind people and those who use wheelchairs and crutches. Accessibly difficulties in boarding the plane, disembarkation, and on board are reported. The findings suggest that participants are confronted with physical and social difficulties, which, for wheelchair users, result in humiliation and physical suffering. Moreover, crew members' behavior toward people with disabilities indicates the need to train and educate airline employees. The article concludes with implications for researchers and practitioners.

Original languageEnglish
Pages (from-to)216-227
Number of pages12
JournalJournal of Travel Research
Issue number2
StatePublished - 1 Jan 2010


  • Blind
  • Crutches
  • Flight experience
  • Tourists with disabilities
  • Wheelchair

ASJC Scopus subject areas

  • Geography, Planning and Development
  • Transportation
  • Tourism, Leisure and Hospitality Management


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