The flight experiences of people with disabilities: An exploratory study

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84 Scopus citations

Abstract

Using in-depth interviews, this study explores the flight experiences of people with disabilities through their own perspective, revealing the physical and social hurdles facing blind people and those who use wheelchairs and crutches. Accessibly difficulties in boarding the plane, disembarkation, and on board are reported. The findings suggest that participants are confronted with physical and social difficulties, which, for wheelchair users, result in humiliation and physical suffering. Moreover, crew members' behavior toward people with disabilities indicates the need to train and educate airline employees. The article concludes with implications for researchers and practitioners.

Original languageEnglish
Pages (from-to)216-227
Number of pages12
JournalJournal of Travel Research
Volume49
Issue number2
DOIs
StatePublished - 1 Jan 2010

Keywords

  • Blind
  • Crutches
  • Flight experience
  • Tourists with disabilities
  • Wheelchair

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