The impact of enhancing a performance measurement system on the Israeli police

Marina Vugalter; Adir Even

doi:10.1007/978-3-319-30528-8_10

The impact of enhancing a performance measurement system on the Israeli police

Marina Vugalter, Adir Even

Department of Industrial Engineering and Management

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Scopus citations

Abstract

The Performance Measurement System (PMS) explored in the study was implemented by public police forces, using advanced Business Intelligence (BI) technologies. The study examines the impact of enhancing that PMS, through analysis of metric results over an 8-year period that covered a transition between two major system versions. The analysis results indeed show a significant impact of transitioning to the new PMS in most (75 %) performance metrics. A noticeable impact of the transition is the temporary performance decline, followed by some improvement that can be attributed in part to the redefinition of some metrics. Further, the results confirmed the preliminary assumptions that the improvement in the measured performance is positively and significantly associated with human-resource allocation; however, with some mediation effects of the crime category and the organization unit.

Original language	English
Title of host publication	Information Technology for Management - Federated Conference on Computer Science and Information Systems, ISM 2015 and AITM 2015, Revised Selected Papers
Editors	Ewa Ziemba
Publisher	Springer Verlag
Pages	162-178
Number of pages	17
ISBN (Print)	9783319305271
DOIs	https://doi.org/10.1007/978-3-319-30528-8_10
State	Published - 1 Jan 2016
Event	10th Conference on Information Systems Management, ISM 2015 and 13th Conference on Advanced Information Technologies for Management, AITM 2015 - Lodz, Poland Duration: 13 Sep 2015 → 16 Sep 2015

Publication series

Name	Lecture Notes in Business Information Processing
Volume	243
ISSN (Print)	1865-1348

Conference

Conference	10th Conference on Information Systems Management, ISM 2015 and 13th Conference on Advanced Information Technologies for Management, AITM 2015
Country/Territory	Poland
City	Lodz
Period	13/09/15 → 16/09/15

Keywords

Business intelligence (BI)
IS adoption
Key performance indicators (KPI)
Performance measurement systems (PMS)

ASJC Scopus subject areas

Control and Systems Engineering
Management Information Systems
Business and International Management
Information Systems
Modeling and Simulation
Information Systems and Management

Access to Document

10.1007/978-3-319-30528-8_10

Cite this

Vugalter, M., & Even, A. (2016). The impact of enhancing a performance measurement system on the Israeli police. In E. Ziemba (Ed.), Information Technology for Management - Federated Conference on Computer Science and Information Systems, ISM 2015 and AITM 2015, Revised Selected Papers (pp. 162-178). (Lecture Notes in Business Information Processing; Vol. 243). Springer Verlag. https://doi.org/10.1007/978-3-319-30528-8_10

Vugalter, Marina ; Even, Adir. / The impact of enhancing a performance measurement system on the Israeli police. Information Technology for Management - Federated Conference on Computer Science and Information Systems, ISM 2015 and AITM 2015, Revised Selected Papers. editor / Ewa Ziemba. Springer Verlag, 2016. pp. 162-178 (Lecture Notes in Business Information Processing).

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Vugalter, M & Even, A 2016, The impact of enhancing a performance measurement system on the Israeli police. in E Ziemba (ed.), Information Technology for Management - Federated Conference on Computer Science and Information Systems, ISM 2015 and AITM 2015, Revised Selected Papers. Lecture Notes in Business Information Processing, vol. 243, Springer Verlag, pp. 162-178, 10th Conference on Information Systems Management, ISM 2015 and 13th Conference on Advanced Information Technologies for Management, AITM 2015, Lodz, Poland, 13/09/15. https://doi.org/10.1007/978-3-319-30528-8_10

The impact of enhancing a performance measurement system on the Israeli police. / Vugalter, Marina; Even, Adir.
Information Technology for Management - Federated Conference on Computer Science and Information Systems, ISM 2015 and AITM 2015, Revised Selected Papers. ed. / Ewa Ziemba. Springer Verlag, 2016. p. 162-178 (Lecture Notes in Business Information Processing; Vol. 243).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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Vugalter M, Even A. The impact of enhancing a performance measurement system on the Israeli police. In Ziemba E, editor, Information Technology for Management - Federated Conference on Computer Science and Information Systems, ISM 2015 and AITM 2015, Revised Selected Papers. Springer Verlag. 2016. p. 162-178. (Lecture Notes in Business Information Processing). doi: 10.1007/978-3-319-30528-8_10

The impact of enhancing a performance measurement system on the Israeli police

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