The impact of hotel social events on employee satisfaction: A case study

Employee satisfaction is an important factor in the hospitality industry. This study offers a technique to gauge employee satisfaction and demonstrates its use in an actual setting. A case study of the Mercure Mirage Eilat Hotel evaluated employee’s satisfaction, before and after organizational social event, revealing that satisfaction improved after the social event. The findings also demonstrate that the composition of satisfaction altered. Prior to the organizational activity, monetary compensation was of prime importance; following the organizational activity, social issues gained significant importance in forming employee satisfaction.