The office tyrant: Abuse of power through e-mail

CT Romm, N Pliskin

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

Abstract

The changing role of technology in the modern office has been accompanied by a proliferation of research activity focusing initially on the technical aspects and more recently on the social and political aspects of the diffusion process, including power and politics. This paper builds on the work of Markus on power and politics in IT, extending it to e-mail and more specifically, to the use of email for petty tyranny. We start with a review of the literature on petty tyranny and its implications to Information Technologies and e-mail The review is concluded with a series of assertions about the use of e-mail for petty tyranny. To demonstrate how these assertions can operate within an organisational context, a case study is presented. In the case, e-mail was used by a department head to manipulate, control, and coerce employees. The discussion synthesises the analysis by demonstrating that e-mail features made it amenable to political abusive tyrannical uses. The paper is concluded with a discussion of the implications from this case to e-mail research and practice.
Original languageEnglish
Title of host publicationINFORMATION SYSTEMS AND TECHNOLOGY IN THE INTERNATIONAL OFFICE OF THE FUTURE
Pages271-286
StatePublished - 1996

Keywords

  • e-mail
  • power and politics
  • abuse of technology in organisational settings

Fingerprint

Dive into the research topics of 'The office tyrant: Abuse of power through e-mail'. Together they form a unique fingerprint.

Cite this