The process of organizational communication: A model and field study

Dov Te'Eni, Abraham Sagie, David G. Schwartz, Nurit Zaidman, Yair Amichai-Hamburger

Research output: Contribution to journalArticlepeer-review

40 Scopus citations

Abstract

Research in computer-mediated communication has usually emphasized the cognitive over the social aspects of communication, the medium over the message, and the product of communication over the process. In contrast, this paper emphasizes three constructs of the communication process: goal-based communication strategies, message form, and medium. We seek to balance cognitive and social communication strategies and to combine new and old measures of the message form (organization, formality, and size). A field study in an academic institution examines the content of text-based communication delivered by letter, memo, fax, and email. As expected, people prefer certain message and medium attributes for certain strategies. These findings are further investigated using open-ended interviews. We conclude with examples of practical implications on designing and implementing computer-mediated communication.

Original languageEnglish
Pages (from-to)6-19
Number of pages14
JournalIEEE Transactions on Professional Communication
Volume44
Issue number1
DOIs
StatePublished - 1 Mar 2001

Keywords

  • Communication strategies
  • Computer-mediated communication
  • Media richness theory
  • Organizational communication

ASJC Scopus subject areas

  • Industrial relations
  • Electrical and Electronic Engineering

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