The relevance and reliability of performance information for accountability: A survey experiment exploring citizens' views

This study explores the impact of the configuration of performance information on citizens' perceptions regarding the impact of the information on their lives and the reliability they assign to it. We conducted a survey experiment among a representative sample of the Israeli population. The treatment included the object being measured, the identity of those who manage the performance management mechanism, and the trend of the results. We also compared the education and police sectors. Our findings indicate that, overall, citizens feel that performance information has only a low-to-medium effect on their lives, and assign a similar level of reliability to that information. The configuration of performance information helps explain this perceived impact only to a limited extent. These findings question the usefulness of performance reporting mechanisms as a major tool for strengthening accountability and raise serious doubts about the possible ways to improve these mechanisms and make them more effective.