Tipping motivations and behavior in the U.S. and Israel

Research output: Contribution to journalArticlepeer-review

44 Scopus citations

Abstract

Tipping is a multibillion dollar phenomenon and a major source of income for millions of workers. The results of a study conducted in the U.S. and Israel suggest that people tip mainly to show gratitude, conform to the social norm, and because they know that waiters' income depends on tips. Tipping is motivated more by the positive consequences of tipping than by the negative results of not tipping. Patronage frequency and dining alone had no systematic effects on the level of tips or their sensitivity to service quality. Respondents reported tipping much more for excellent service than for poor service, suggesting that tipping can provide significant incentives for high-quality service. A large majority prefers tipping to service charges.

Original languageEnglish
Pages (from-to)421-457
Number of pages37
JournalJournal of Applied Social Psychology
Volume40
Issue number2
DOIs
StatePublished - 1 Feb 2010

ASJC Scopus subject areas

  • Social Psychology

Fingerprint

Dive into the research topics of 'Tipping motivations and behavior in the U.S. and Israel'. Together they form a unique fingerprint.

Cite this