Towards design theory for community collaboration support system during crises: from conceptualisation to validation

This research conceptualises and validates a design theory for developing Community Collaboration Support Systems (CCSS) to enhance supply chain (SC) resilience during crises. We constructed a knowledge base to derive kernel theories, following the Design Science Research (DSR) methodology. Utilising exploratory and confirmatory focus groups as the primary data collection methods, we refined and validated the proposed CCSS design theory, ensuring its robustness, applicability, and validity. This study not only contributes to the field of information collaborative systems through the theoretical conceptualisation of CCSS theory but also provides practical insights for researchers and practitioners, fostering advancements in crisis management and community collaboration support systems.