Trust, participation and performance: The case of the Israeli National Insurance Institute

Shlomo Mizrahi, Eran Vigoda-Gadot, Nissim Cohen

Research output: Contribution to journalArticlepeer-review

23 Scopus citations

Abstract

This article studies the possible impact of citizen and worker participation in decision making (PDM) in the Israeli National Insurance Institute (INI) on the perceived performance of this organization, and trust in it. Such an impact is expected according to the rationales suggested by the New Public Management (NPM) approach. The findings show that customers and employees of the INI correlate trust with performance and outcomes much more than with participation in decision-making processes. We suggest a potential explanation for the weak relationship between PDM and trust based on the idea of alternative politics and segments of the political culture.

Original languageEnglish
Pages (from-to)99-126
Number of pages28
JournalPublic Management Review
Volume12
Issue number1
DOIs
StatePublished - 1 Jan 2010

Keywords

  • Alternative politics
  • Participation in decision making
  • Social security organization
  • Trust

ASJC Scopus subject areas

  • Public Administration

Fingerprint

Dive into the research topics of 'Trust, participation and performance: The case of the Israeli National Insurance Institute'. Together they form a unique fingerprint.

Cite this